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These are the concepts every screen in the platform is built on: workspaces, roles, loan applications, loan types, risk bands, KYC status, the audit trail, and compliance exports.

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Workspace

A workspace is your credit union’s isolated environment. Every record your team creates, like member records, loan applications, audit entries, rate tables, and user accounts, belongs to your workspace and is invisible to every other credit union on the platform. Your workspace is identified by a short slug that appears in every URL: 
https://loan.compuzign.com/your-slug/loans
https://loan.compuzign.com/your-slug/members
The slug is set when your workspace is created and cannot change afterwards. If your credit union’s display name changes, only the name shown in the interface updates. The slug in your URLs stays the same.

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Roles and capabilities

The platform uses role-based access control. Every staff member holds a role, and each role carries a set of capabilities, the actions that role can take. You cannot open a screen, submit a form, or trigger a workflow transition without the required capability. The built-in roles for the Credit Department:
RoleWhat they do
Credit OfficerCreate and manage member records, capture and submit loan applications
AdjudicatorReview submitted applications, record approve, decline, or information-request decisions
SecuritiesConfirm collateral, resolve or reject securities requests
DisbursementApply fees, schedule payees, and execute approved disbursements
Credit ManagerOversee the full pipeline, approve high-value disbursements, read reports across branches
Branch ManagerView and monitor loans for their assigned branch
AdministratorManage users, roles, invitations, and workspace configuration
Your Administrator assigns your role when they invite you. If your responsibilities change, ask them to move you to a different role.

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Loan application

The loan application is the central record. It captures everything about a member’s loan request: their personal and employment details, income and expenses, collateral, guarantors, and the decisions made at each stage of review. Every application moves through a defined sequence of statuses: DRAFT, SUBMITTED, ADJUDICATION, APPROVED, then SECURITIES, DISBURSEMENT, DISBURSED, and FILED. A loan can also move backward for corrections. An Adjudicator can send a file back to DRAFT, the Securities team can return it to ADJUDICATION, and a credit union that requires a post-disbursement re-check can route a DISBURSED loan back to SECURITIES. A loan can also be cancelled while it is SUBMITTED or in DISBURSEMENT, which takes it to a terminal CANCELLED status.
Loan applications are never deleted. Once created, a loan record exists for good. If a loan cannot proceed, it reaches a terminal status like Declined, Cancelled, or Draft abandoned, but the record stays, fully visible in the audit trail.
Two statuses mark temporary holds rather than forward progress:
  • Info requested means the Adjudicator asked the Credit Officer for more information before the review can continue.
  • Securities issue means a gap in the collateral documentation was found. The Securities team has to resolve it before the loan reaches disbursement.

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Loan types

The platform supports four loan types. The type you pick at the start decides which form sections appear and which collateral fields are required.
  • Unsecured is a personal loan with no collateral. The assessment rests on the member’s employment, income, and risk profile.
  • Cash secured is backed by the member’s own savings, shares, or deposit. The cash is hypothecated, or ring-fenced, as security.
  • Motor vehicle is a vehicle loan secured against the vehicle. Collateral details include make, model, year, and valuation.
  • Real estate is a property loan secured against real estate. Collateral details include the property type, location, valuation, and valuation date.

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Risk band

When you submit an application, the platform calculates a risk band from factors like employment type and length, income, total debt obligations, loan type, and credit history. The result is a single rating from R1 to R5:
BandMeaning
R1Lowest risk
R2Low risk
R3Moderate risk
R4Elevated risk
R5Highest risk
For products priced by risk band, a higher band raises the rate, based on your credit union’s rate tables. Some products price on other factors instead, such as collateral type or vehicle age. The Adjudicator sees both the band and the underlying score when reviewing an application. The score is a sum of seven categorical factors, each scored 1 to 5, for a range of 7 to 35, with most applications between 7 and 21.

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KYC status

KYC (Know Your Customer) status reflects identity verification for a member. A member needs a Verified KYC status before their loan application can be submitted, so your credit union meets its member-identification obligations. KYC status moves through five states:
StatusMeaning
UnverifiedNo verification attempted yet
In progressDocuments submitted and under review
VerifiedIdentity confirmed, the member can apply for a loan
FailedVerification could not be completed with the documents provided
Manual reviewThe check raised a flag, a reviewer must assess the documents by hand
If a member’s KYC fails, upload more documents and retry. Each retry creates a new verification record, so the history of every attempt is preserved.

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Audit trail

The platform records every action in a permanent, tamper-evident audit log: logins, every form save and submission, every status change, every decision, every document upload, and every configuration change. The audit log is:
  • Immutable. No entry can be edited or deleted, not even by an administrator.
  • Hash-chained. Each entry is cryptographically linked to the one before it, so tampering with history is detectable at once.
  • Complete. Every entry captures who acted, the role they held at that moment, the capabilities they used, the time, and the IP address and device.
This is how your credit union reconstructs the exact sequence of events for any loan, member, or user action, whether for an internal review, a member dispute, or a regulatory exam.

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Compliance export

A compliance export is a downloadable package you generate from the audit viewer to hand to regulators or external auditors. The bundle contains:
  • Your audit records in a structured format
  • A hash-chain proof that the records have not been tampered with
  • A cryptographic signature that verifies the export is authentic
The bundle is self-contained and independently verifiable. A regulator does not need access to the platform to confirm the integrity of the records you give them.

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Frequently asked questions

No. Your slug is set when your credit union is onboarded and cannot change afterwards. It is embedded in every URL your staff uses and tied to the integrity of your audit chain. If your credit union rebrands, your Administrator can update the display name in the interface, but the URL slug stays the same.
Their status is set to Failed and they cannot be linked to a new loan submission in that state. Upload different or additional identity documents and resubmit. If the system flags the submission for closer review rather than failing it outright, the status moves to Manual review, and a staff member with the KYC review capability assesses the documents in the review queue. They can approve the verification, reject it, or escalate the case for further handling.
No. Every credit union runs in a fully isolated workspace. Your member records, loan applications, staff accounts, rate tables, and audit logs are invisible to every other credit union. Isolation is enforced at every layer of the system, so there is no path for data to cross workspace boundaries.