reports.view (Credit Managers, Branch Managers, and Administrators) a live view of loan production, cycle time, credit quality, operations, and member health.
Every section reads a single shared date range at the top of the page, and the numbers reflect the current state of your workspace each time the page loads. All data is scoped to your credit union’s workspace, so you never see another credit union’s data. The default range is the last 12 months. A badge on the page notes that every monetary figure is in Jamaican dollars (JMD).
Required role: any role with reports.view. Credit Managers and Administrators see all branches; Branch Managers see only their own branch.
To open analytics, navigate to Dashboards → Analytics (the page is titled Loan production). Without reports.view you are redirected back to your dashboard.
Analytics reflect the live state of your workspace. For a point-in-time
historical record suitable for regulators or auditors, use the Audit Trail
and Compliance Export features instead.
Branch scoping
The analytics page respects your role’s branch access:- Credit Managers and Administrators see data across all branches.
- Branch Managers see only the metrics for their own branch. Loans and members from other branches are excluded from every chart, total, and CSV export.
The five panels
The Analytics page stacks five panels in this order: Production, Cycle time, Credit quality & pricing, Operations & compliance, and Members. Each loads its own data against the shared date range and each has its own drill-down and CSV export.Production
Five KPI tiles (Applications, Disbursed, Approval rate, Pull-through, Avg
loan size), production volume over time, a drillable application funnel
(Created → Submitted → Approved → Disbursed → Filed), and a loan mix
breakdown by loan type.
Cycle time
Time to decision, time to cash, end to end, and re-work rate, plus a
per-stage dwell chart showing the average days loans spend in each stage.
Credit quality & pricing
The risk profile and pricing of your loans: weighted-average rate, override
rate, approval rate, risk-band distribution, and decision outcomes.
Operations & compliance
Disbursement settlement health: cleared rate, dual-control approval rate,
AML-flagged rate, fee revenue, GCT collected, and a settlement-status
breakdown.
Members
Member growth and KYC verification health: new members, total members, KYC
verification rate, pending KYC, and the KYC status breakdown.
Production panel
The Production panel is the page’s headline section and the title of the page itself. It opens with five KPI tiles:| Tile | What it measures |
|---|---|
| Applications | Count of applications created in range, with total requested value |
| Disbursed | Total disbursed value in range, with the loan count |
| Approval rate | Approved share of decided applications |
| Pull-through | Share of applications created in range that reached Disbursed |
| Avg loan size | Average requested amount per application |
- Production volume over the selected period, with a metric toggle between Applications and Disbursed, auto-bucketed by day, week, or month.
- A drillable application funnel showing how many loans reached each stage: Created → Submitted → Approved → Disbursed → Filed. Click a stage to open the list of loans in it.
- A loan mix segmented bar breaking volume down by loan type (Unsecured, Cash secured, Auto, Mortgage). Click a segment to drill into those loans.
Cycle time panel
Shows how long loans spend in each stage of origination. Use it to find where applications stall. The on-screen tile labels are below.| Tile | What it measures |
|---|---|
| Time to decision (avg and p95) | Days from SUBMITTED to an adjudication decision (APPROVED or DECLINED) |
| Time to cash (avg and p95) | Days from SUBMITTED to DISBURSED |
| End to end (avg) | Days from creation (the moment the application is started, in DRAFT) to FILED |
| Re-work rate | Percentage of applications that passed through INFO_REQUESTED or SECURITIES_ISSUE at least once |
Credit quality & pricing panel
Helps you understand the risk profile and pricing of the loans your credit union writes. Its four KPI tiles are Weighted-avg rate, Override rate, Approval rate, and Decisions.- Weighted-avg rate, the amount-weighted average interest rate across loans created in the period. The override rate wins over the computed rate where one is set.
- Override rate, the share of loans in the period where a manual rate override was set.
- Approval rate (approved share of decided) and the total number of decisions recorded in range.
- A risk-band distribution across R1 to R5, where R1 is the lowest risk and R5 the highest.
- A decision-outcomes breakdown of Approved, Declined, and Info requested.
Operations & compliance panel
Tracks the health of disbursement settlement and the compliance gates that protect it. It reads from the disbursements executed in the selected period, not from application status. Its five KPI tiles are:| Tile | What it measures |
|---|---|
| Cleared rate | Share of executed disbursements that reached a Cleared settlement status |
| Dual-control | Share of disbursement approvals that were approved |
| AML flagged | Share of payee screenings that came back Review or Blocked |
| Fee revenue | Sum of fees charged on disbursements executed in range |
| GCT collected | Sum of GCT collected on taxable fees in range |
Members panel
Tracks member growth and KYC (Know Your Customer) verification health. Its four KPI tiles are:| Tile | What it measures |
|---|---|
| New members | Members created in range |
| Total members | All non-deleted member records, regardless of status |
| KYC verified | Share of members with a Verified KYC status |
| Pending KYC | Members in In progress plus Manual review |
- A KYC funnel across Unverified, In progress, Manual review, Verified, and Failed.
- A member-growth time series, auto-bucketed by day, week, or month.
The Dashboards hub
Analytics is one of several dashboards. The Dashboards hub at/{tenantSlug}/dashboards lists every dashboard in the platform as a directory, marking each one open or locked for your role with a hint on which role unlocks it. From the hub you can reach:
| Dashboard | What it shows | Gated by |
|---|---|---|
| Overview | Action queues, recent activity, and a trends snapshot, branch-scoped for Branch Managers | Any seat |
| Loan production | The five analytics panels described above | reports.view |
| Credit Manager | Full pipeline by state, range throughput, and the unassigned backlog | reports.view |
| Adjudication | Pending decisions, weekly approvals and declines, time to decision | loans.adjudicate or reports.view |
| Securities | Loans awaiting collateral verification, outstanding requests, resolution velocity | securities.review or reports.view |
| Disbursement | Approved loans ready to fund, weekly totals, approval-to-fund turnaround | loans.disburse or reports.view |
| Audit log | Searchable, chain-verified view of every audited event | audit.export |
The Credit Manager dashboard
At/{tenantSlug}/admin/dashboard, the Credit Manager dashboard gives a workspace-wide pipeline view. A range selector (week, month, or quarter, via the ?range= query param, default week) drives three throughput tiles: Approved, Declined, and Disbursed this period. An Active loans tile counts everything not in a terminal state. A Pipeline by state breakdown lists each active state with a count and percentage bar, and each row drills into the matching loans list. When active loans are sitting with no owner, an unassigned backlog callout surfaces so the Credit Manager can route them. The page has its own full-pipeline CSV export.
Per-queue dashboards
The Adjudication, Securities, and Disbursement dashboards are each the home page for the team that works that queue. They live at/{tenantSlug}/admin/adjudication/dashboard, /{tenantSlug}/admin/securities/dashboard, and /{tenantSlug}/admin/disbursement/dashboard. Each opens with KPI tiles and a per-day throughput sparkline, and each has its own team CSV export button.
- Adjudication: Pending decision, Approved this week, Declined this week, Avg time to decision, and a decisions-per-day sparkline.
- Securities: Pending reviews, Outstanding requests, Resolved this week, Reviews completed, Auto-skipped (unsecured loans routed past securities), and a requests-resolved-per-day sparkline.
- Disbursement: Awaiting disbursement, Disbursed this week, Total disbursed, Avg approval to fund, and a disbursements-per-day sparkline.
adjudication.decision.recorded, Securities to securities.request.resolved, Disbursement to disbursement.executed. The Credit Manager dashboard’s Audit trail button opens the viewer unfiltered.
Drilling into the numbers
Click any funnel stage, mix segment, chart bar, or settlement slice to open a drill-down drawer listing the loans (or members) behind it. The drawer is searchable and shows up to 50 rows at a time, so for a full extract use the CSV export instead.Exporting data
Every analytics panel has its own Export CSV button that exports the cohort behind that section. The columns differ per panel: Production exports loan ID, status, type, product, branch, member CIF and name, requested amount, term, and the created and submitted timestamps; Operations exports settlement, approval, and screening status plus gross, fees, GCT, and net-to-member; Members exports CIF, name, status, KYC status, and created date. The export respects your branch scope, so a Branch Manager’s export contains only records from their branch, and every export writes areports.viewed audit event.
The per-team dashboards each have their own export button too. A team export carries one fixed column set: Loan ID, Status, Loan type, Product code, Branch code, Member CIF, Member name, Requested amount (JMD), Term (months), Approval level, Submitted at, and Updated at. Each kind exports only the statuses that team works:
- Adjudication: ADJUDICATION, INFO_REQUESTED, APPROVED, DECLINED.
- Securities: SECURITIES, SECURITIES_ISSUE.
- Disbursement: DISBURSEMENT, DISBURSED.
How often does analytics data refresh?
How often does analytics data refresh?
Analytics reflect the live state of your workspace. Each panel reloads its
data when you navigate to the Analytics page or change the date range. There
is no scheduled refresh interval. The numbers are current as of the moment
the page loaded.